Pavement sign
It is the client’s responsibility to carefully check all artwork, wording, spelling, grammar, contact details, sizing, positioning and any other information before approving a design for print or production.
Once artwork has been approved, CREA Creative Studios will produce the order based on the approved version. We cannot accept responsibility for errors that were present and visible within artwork that the client approved.
Where a client supplies their own logo, artwork, images or graphics, it is also the client’s responsibility to ensure these files are of suitable quality and resolution for printing. We always recommend supplying original, high-resolution or vector files wherever possible.
If low-resolution, pixelated, blurry or poor-quality artwork is supplied by the client, the final printed result may reflect this. While we will always aim to flag obvious quality concerns where possible, CREA Creative Studios cannot be held responsible for the print quality of client-supplied artwork or logos.
Please check everything carefully before sending files to us and again before giving final approval. Once an order has entered production, changes may no longer be possible and any reprinting required due to client-supplied errors or artwork quality will be chargeable.
By approving your artwork, you confirm that you are happy with all details, layout and supplied artwork quality and authorise CREA Creative Studios to proceed with production.
All CREA products that are personalised, customised, made to order or printed specifically for you are non-refundable and non-returnable once your order has been approved and/or production has begun.
As each personalised item is created specifically to your requirements, we are unable to resell these products. For this reason, we cannot accept returns, exchanges or cancellations due to a change of mind, incorrect information supplied by the customer, or errors that were visible on artwork that you approved before production.
Artwork approval is the customer’s responsibility. Please carefully check all spelling, names, dates, contact details, colours, sizing, quantities and other information before approving your final design. Once artwork has been approved and sent to production, changes cannot be guaranteed and additional charges may apply if production needs to be restarted.
Please be aware that colours may vary slightly between digital proofs/screens and the finished printed product due to differences in screen displays, printing processes, materials and finishes. Minor variations that are normal to the chosen printing or manufacturing process are not considered faults.
If your item arrives damaged, has a manufacturing fault, is significantly different from the approved artwork, or we have made an error with your order, please contact us as soon as possible with photographs and your order details. We will assess the issue and, where appropriate, arrange a replacement, reprint, repair or refund in accordance with your statutory rights.
By placing an order and approving your artwork, you confirm that you have checked and accepted the design and understand that personalised and custom-made products cannot be returned or refunded simply because you have changed your mind.
This policy does not affect your statutory rights.
